Terms and Conditions

1. Introduction

Welcome to Grade Orbit. These Terms and Conditions govern your use of the Grade Orbit specific feedback generation service. By creating an account or using our service, you agree to depend on these terms. If you do not agree, strictly do not use Grade Orbit.

2. Data Privacy & Service Provider Status

Our architecture is explicitly designed to be a “PII-Free Zone” on the server side. You acknowledge that you act as the primary Data Controller for any student data you process. Grade Orbit provides the tools for processing, but does not legally “process” PII on your behalf because it must never receive PII in the first place.

3. Client-Side Redaction & User Obligations

You strictly agree to the following when using Grade Orbit's upload or scanning features:

• You must ensure that ALL Student PII (names, IDs, handwritten signatures, school badges) is fully redacted from any images or documents BEFORE they are uploaded to our servers.
• You must use the Client-Side Redaction tools provided within the application to “burn in” redactions locally in your browser.
• You represent and warrant that you will not circumvent client-side checks to upload unredacted data.

4. AI Grading Disclaimer

Grade Orbit uses advanced artificial intelligence (Google Gemini models) to analyze student work. While we strive for high accuracy, AI models can produce hallucinations or errors.

The teacher remains the final arbiter of all grades. Grade Orbit is an assistive tool designed to speed up your workflow, not to replace your professional judgment. You agree to review AI-generated marks and feedback before finalizing them for students.

5. UK-Only Service Restriction

By creating an account, you confirm that:

• You are currently based in the United Kingdom.
• You are using the service in connection with UK educational institutions or curricula.
• You understand that our grading criteria, exam board support (AQA, Edexcel, OCR, Eduqas, WJEC), and curriculum alignment are specifically tailored for UK qualifications (GCSE, A-Level, KS3).

This restriction exists because Grade Orbit's AI models, marking criteria, and feedback systems are specifically trained and optimized for UK educational standards. Using the service from outside the UK may result in inaccurate or inappropriate grading suggestions.

6. Credits, Purchases & Refunds

Grade Orbit operates on a prepaid credit system. Credits are purchased in advance and consumed when you use AI marking, feedback generation, or AI detection features.

• Automatic refunds on failure: If a marking job fails due to a service or technical error, any credits deducted for that job are automatically returned to your account. You do not need to request this.
• No refunds for completed jobs: Credits consumed by a successfully completed marking or feedback job are non-refundable, even if you disagree with the AI output. You remain responsible for reviewing and approving all AI-generated results before use.
• No cash value: Credits have no monetary value and cannot be transferred, sold, or refunded for cash except where required by applicable UK consumer law.
• Pricing changes:Grade Orbit reserves the right to change credit bundle pricing. We will provide at least 30 days’ notice of any price increase via email or in-app notification. Existing purchased credits are unaffected by price changes.

For queries about your credit balance or a specific transaction, please contact us at george@gradeorbit.co.uk.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

• Grade Orbit's total liability to you arising out of or in connection with these terms or your use of the service shall not exceed the total amount you have paid for credits in the three months preceding the event giving rise to the claim.
• Grade Orbit is not liable for any indirect, consequential, or special losses, including but not limited to loss of earnings, professional consequences, reputational damage, or losses arising from reliance on AI-generated marks or feedback.
• Nothing in these terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under the laws of England and Wales.

8. Service Availability

Grade Orbit is provided on an “as available” basis. We do not guarantee uninterrupted or error-free access to the service.

• AI processing relies on third-party providers, including Google Gemini. Outages or degraded performance at those providers may temporarily affect the service. We have no control over third-party availability.
• Credits will not be charged for marking or feedback jobs that fail due to service unavailability. Any credits deducted for a failed job are automatically refunded to your account.
• We will endeavour to provide reasonable notice of planned maintenance where practicable, but cannot guarantee advance notice in all cases.

9. Governing Law & Disputes

These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any legal dispute or claim arising out of these terms.

Before commencing formal proceedings, we encourage you to contact us first at george@gradeorbit.co.uk so we can attempt to resolve the matter informally.